Cellphone repair is a complex field. Your repair technicians need to be aware of what they are doing with the device. Customers will eventually face problems with their cellphones. And they will come to your repair shop for help.
For instance, their internet might not be working, their operating system might suddenly corrupt, or programs may be running slow. Such issues can’t be resolved on their own. However, if you want to fix their problems, your repair technicians need to be mindful of the pitfalls of cellphone repair.
Tracking the work of your technicians can be difficult. For that, you need repair shop software. For quality assurance, once a repair is done, you can check it yourself. Because regardless of how expert your technician is, mistakes can happen.
However, your technicians need to follow the rules and ethics, which matter in almost every profession. Through this, safety can be ensured while providing high-quality services.
Now, let’s go through the common mistakes.
1. Not Performing the Diagnostics First
Mostly, people tend to have issues with their cellphone that are simple and basic. Their home button can stop working, Wi-Fi can miss signals, or the speaker goes out of order. Performing an essential diagnosis can fix such issues.
So, when you take a device for repair, always look at the common issues first. It does not matter if it may seem simple. Check for the usual hiccups that will make your work easier. People can assume the worst for their devices and go to a repair shop. However, the actual problem is not so big.
Hence, it’s always good to have a pre and post device checklist in place. It should list down the usual tests covering the bases. It will enable your technician to diagnose and fix the device faster. A seasoned technician will always use the pre and post device checklist.
2. Misdiagnosing the Issue
While performing a primary diagnosis on your cellphone repair shop software, your technician needs to make sure the right issue is detected. Most technicians misdiagnose the problem.
When your employees are working on a new device, always make sure they are well-read on how it operates. All the devices don’t work the same way. Even if the same company manufactures them.
Differences in build, components, software, etc., mean that you can’t have a holistic solution to every problem. It’s always wise to make your employees understand what they are going up against. And how to deal with it, to create the perfect diagnosis.
3. Not Using The Right Tools For Testing and Repair
For diagnosing and working on repairs, your technician requires the right tools. Some devices require extensive testing to check the problems. And for that, the right tools will be required which can do an in-depth analysis.
Your employees can use different tools for different purposes. For instance, your technician has a micro-soldering task. Firstly, they need a microscope to see what needs to be repaired. Also, make sure they don’t forget to disinfect the systems. For that cleaning materials will be required.
4. Not Using A Security Software
Many cellphone owners don’t install security software on their devices. To them, this software tends to slow their devices and is not worth the trouble. This then leaves them vulnerable to viruses on their devices. It’s a fairly common problem, but it’s not something a cellphone repair technician can’t fix.
Having a cellphone infected with viruses is never a good thing. This is precisely why security software is a must-have. If your technician is using a security suite, it will take care of all the viruses. And ultimately, the device will become easier to repair.
5. Failing To Back Up Data Before Repairs
Repairing devices can, at times, result in things that stop working. If a technician is not familiar with how a device works, they could make the device unbootable. There can be a chance that all the precious data is lost forever.
When working on cellphone repairs, it’s always best to backup customer’s essential data. Your technician can do this by copying data on a hard drive or backing it up on the cloud etc. Most operating systems have a mechanism to restore. But it’s always good to have a more reliable solution. If a customer loses their data, they might never come back to you.
6. Not Using Trusted Cellphone Repair Technician Guides
This brings us to our earlier point of researching repairing. Fixing a cellphone is not an easy task. And fixing it properly calls for knowledge of what they are dealing with.
So, to get that knowledge, you need to have a trusted guide for your technicians. You can quickly provide it in your repair tracking software. Giving detailed instructions and schematics is essential. And it needs to come from a reliable source. A technician guide will guarantee minimum hassle and maximum reliability. Making repairs much easier for your employees.
7. Making Irreversible Changes
One crucial strategy most cellphone repair technicians have is drafting a Plan B. One part of that has an escape plan. So, make sure that your technicians don’t make expensive and irreversible changes that can’t be done without the customer’s consent.
Always make sure that your employees inform the customer when a damaged device needs to be reset. If they agree, go ahead with it; if not, you take a screenshot, clone the drive, or make a backup.
But always make sure that your technician reverses what they have done in case something acts weird.
8. Skipping Post-Repair Testing
When performing cellphone repairs (or generally any repair), it’s always good to test the device after the job is done. It’s imperative to make sure everything is working correctly. Especially after you opened the device and tinkered with it.
Here your post-repair checklist will come in handy. You can run your usual diagnostics on the cellphone to make sure everything is working fine. Most of the time, issues appear after the technician is done repairing the device. So, make sure your technicians run a test afterward to avoid unhappy customers.
9. Not Practicing General Safety
Although this point is a no-brainer, it’s still worth mentioning. Every time your technicians are working with a device, make sure they always practice safety measures. What are those?
· Ensure the device is not connected to a power socket when your technician begins working on the components.
· Avoid having liquids near as a safety measure.
· Always make your employees wear latex gloves to protect them from germs and dirt.
· Don’t forget the static that builds up with time. And take necessary measures for it.
· Always make sure that technicians ground themselves to avoid static electricity and let it pass safely through the earth. It will save the technicians from shocking themselves.
· With the COVID-19 swirling around, follow the SOPs.
Your repair technicians can end up making mistakes while they work on the devices. Repairing is not a simple process. And there is so much to it that your employees can miss. With the pointers given above, you can quickly make sure your employees avoid common mistakes. Try to improve the workflow with these guidelines. You will end up repairing without a single worry.
So, make your employees aligned with the issues so that you can form a dream team.